FAQ

We can give you a number of reasons – for starters, we offer much more living space as compared to business hotels at the same price. Our typical apartment will have an area of atleast 700 sq ft whereas a hotel room will usually not be more than 350 sq ft.
Moreover, our serviced residences will have a living room and complete kitchen with kitchenware and laundry facilities plus dedicated WiFi Internet as well, offered in a home-like décor with all furnishings. Standard Hotel services like housekeeping, bed linen & towel changes and all maintenance services are also provided in all our properties.
So if you are in the mood to whip up your favourite meal, surf the internet, or maybe just relax on a sofa watching TV, you can do this and even more in our apartments that provide all comforts, privacy and convenience of living in your own home. You will not want to choose a hotel again!

Please use the Booking Form available on the Book Now page to send us your Booking request. We will revert back to you via email to provide an availability confirmation and rental quote for your requirements. We will also send you details on how to make your pre-payment to confirm the bookings. Once we receive your payment, we will send you a receipt and email confirmation of your booking. It will also have other apartment information, including directions to the property, contact person for check-in and/or key collection.

For bookings of upto 1 week duration, full payment is required at the time of making your booking. For longer stay bookings, we will require a 1 week rental prepayment to confirm the booking. You can make prepayment by Credit or Debit cards, bank transfer or cash. For bookings longer than 1 week, all balance payments are required at the time of check-in.
For bookings longer than 2 months, you can make monthly advance rental payments.

Some apartments require a security deposit to be paid at the time of check-in, especially longer stay properties. Please check with your sales rep on whether a deposit is required for your booking. Deposit payments can be done in cash or by way of credit card hold. They are refunded at the time of check-out after property inspection.

Our rentals include housekeeping services, linen changes (bedsheets & towels), WiFi Internet, Tata Sky TV, washing machine, cooking gas, power backup, security, car parking and all civil and electrical maintenance of the property. Electricity may be charged extra in come apartments along with items like cost of outgoing phone calls, extra beds etc. You can confirm the same at the time of making your booking. Overall you will find that our apartment rates are atleast 15-45% less expensive than an equivalent hotel in Gurgaon.

Our housekeeping team visits each apartment at a specific time every day for housekeeping. At that time, they will also change the linen (bedsheets & towels).

You are welcome to view the accommodation before making your booking. We are happy to arrange viewings subject to occupancy of the unit at that time. Please contact our sales team who schedule the viewing.

Pets are not allowed in most of our apartments but you can check with your Sales Rep for feasibility of any arrangement on a case to case basis

Quite a few of our properties are located on the ground floor or have elevator access. Please check with your Sales Rep for disabled access in the property of our choice.

The photos on the website are representative of apartments at the location.

Yes, most of our short stay properties have a minimum stay requirement of 3 to 7 days. For long stay residences, the minimum period of booking should be atleast 3 months. The maximum stay period is 11 months in all our apartments.

Our standard check-in time is 2.00pm. We can be flexible with Check-In timing subject to availability. But if you require a confirmed Check-In at an earlier time, we suggest that you book from the night before.

Our standard check-Out time is 11.00am. We can be flexible with Check-Out timing subject to availability. But if you require a confirmed. Check-Out at a later time, we suggest that you book for one day extra.

We usally operate a simple first-come, first-serve policy for all bokings. However, we may be able to place a ‘hold’ on an apartment for a short time in some cases.

Our On-Call Staff is available during business hours and even later to assist with any issues. We will also provide you with a 24 hour helpline number in case of emergencies.

Most of the questions that are frequently asked by guests are covered here. However, should you have any other queries, our friendly team is always available to answer any questions. We want to make the process of your apartment booking simple and hassle-free, please feel free to contact us anytime via Phone, Email or through our website.