Frequently Asked Questions
Below are some of the questions that are usually asked by guests before making their bookings. We have listed them here for your reference. If you have any other queries, please feel free to contact us anytime.
Why should I choose EXE serviced apartments over a regular business hotel in Gurgaon?
We can give you a number of reasons – for starters, we offer much more living space as compared to business hotels at the same price. Our typical apartment will have an area of atleast 700 sq ft whereas a hotel room will usually not be more than 350 sq ft.
Moreover, our serviced residences will have a living room and complete kitchen with kitchenware and laundry facilities plus dedicated WiFi Internet as well, offered in a home-like décor with all furnishings. Standard Hotel services like housekeeping, bed linen & towel changes and all maintenance services are also provided in all our properties.
So if you are in the mood to whip up your favourite meal, surf the internet, or maybe just relax on a sofa watching TV, you can do this and even more in our apartments that provide all comforts, privacy and convenience of living in your own home. You will not want to choose a hotel again!
How do I make an apartment booking?
Please use the Booking Form available on the Book Now page to send us your Booking request. We will revert back to you via email to provide an availability confirmation and rental quote for your requirements. We will also send you details on how to make your pre-payment to confirm the bookings. Once we receive your payment, we will send you a receipt and email confirmation of your booking. It will also have other apartment information, including directions to the property, contact person for check-in and/or key collection.
When and how do I pay for the apartment?
For bookings of upto 1 week duration, full payment is required at the time of making your booking. For longer stay bookings, we will require a 1 week rental prepayment to confirm the booking. You can make prepayment by Credit or Debit cards, bank transfer or cash. For bookings longer than 1 week, all balance payments are required at the time of check-in.
For bookings longer than 2 months, you can make monthly advance rental payments.
Is there any security deposit required?
Some apartments require a security deposit to be paid at the time of check-in, especially longer stay properties. Please check with your sales rep on whether a deposit is required for your booking. Deposit payments can be done in cash or by way of credit card hold. They are refunded at the time of check-out after property inspection.
What is included in the rentals?
Our rentals include housekeeping services, linen changes (bedsheets & towels), WiFi Internet, Tata Sky TV, washing machine, cooking gas, power backup, security, car parking and all civil and electrical maintenance of the property. Electricity may be charged extra in come apartments along with items like cost of outgoing phone calls, extra beds etc. You can confirm the same at the time of making your booking. Overall you will find that our apartment rates are atleast 15-45% less expensive than an equivalent hotel in Gurgaon.
How is housekeeping and linen change arranged?
Our housekeeping team visits each apartment at a specific time every day for housekeeping. At that time, they will also change the linen (bedsheets & towels).
Can I view the apartment before making a booking?
You are welcome to view the accommodation before making your booking. We are happy to arrange viewings subject to occupancy of the unit at that time. Please contact our sales team who schedule the viewing.
Do you allow pets to stay in your apartments?
Pets are not allowed in most of our apartments but you can check with your Sales Rep for feasibility of any arrangement on a case to case basis.
Are your properties disabled-friendly?
Quite a few of our properties are located on the ground floor or have elevator access. Please check with your Sales Rep for disabled access in the property of our choice.
Are these the photos of the actual apartment I will get?
The photos on the website are representative of apartments at the location.
Do you have a minimum or maximum stay requirement period for any booking?
Yes, most of our short stay properties have a minimum stay requirement of 3 to 7 days. For long stay residences, the minimum period of booking should be atleast 3 months. The maximum stay period is 11 months in all our apartments.
What are your check in timings? Are they flexible?
Our standard check-in time is 2.00pm. We can be flexible with Check-In timing subject to availability. But if you require a confirmed Check-In at an earlier time, we suggest that you book from the night before.
What are your Check-Out timings? Are they flexible?
Our standard check-Out time is 11.00am. We can be flexible with Check-Out timing subject to availability. But if you require a confirmed. Check-Out at a later time, we suggest that you book for one day extra.
Is it possible to place an apartment on hold before confirming the booking?
We usally operate a simple first-come, first-serve policy for all bokings. However, we may be able to place a ‘hold’ on an apartment for a short time in some cases.
What happens if I have any problem in the apartment?
Our On-Call Staff is available during business hours and even later to assist with any issues. We will also provide you with a 24 hour helpline number in case of emergencies.
Do I need to know anything else?
Most of the questions that are frequently asked by guests are covered here. However, should you have any other queries, our friendly team is always available to answer any questions. We want to make the process of your apartment booking simple and hassle-free, please feel free to contact us anytime via Phone, Email or through our website.